Terms & conditions
These Terms & Conditions apply to all services provided by Yasemin Bagdadi / Source-led Leadership (“Provider”) to any client (“Client”), both online and in person.
1. Nature of the services
1.1 Provider offers professional guidance, coaching and facilitation involving intuitive, awareness-based and subconscious processes. These services are not medical, psychological or therapeutic treatment and do not replace advice, diagnosis or treatment from a licensed physician, psychologist, psychiatrist or other healthcare professional.
1.2 Client remains fully responsible for seeking appropriate medical, psychological, legal or financial advice where relevant. Provider does not diagnose, treat or cure physical or mental health conditions.
2. Scope of the agreement
2.1 The agreement between Provider and Client is a best-efforts obligation. Provider will perform the services to the best of her knowledge, skills and professional judgment.
2.2 Client agrees to the methods used by Provider. Sessions may be direct and emotionally confronting in nature. For in‑person work, light physical contact may be used only where appropriate and agreed.
2.3 Client will cooperate reasonably with Provider and provide all information that is relevant for the performance of the services.
3. Fees, payment and VAT
3.1 Fees for services are communicated in writing on the website, in proposals or by email. Unless explicitly stated otherwise, all fees are exclusive of VAT.
3.2 Where applicable under Dutch and international tax law, 21% Dutch VAT will be added on top of the fee, for example for clients established in the Netherlands. For certain business clients in other countries VAT may be reverse‑charged or not applicable. Client is responsible for providing correct invoicing details (including VAT number, where relevant).
3.3 Fees are fixed and non‑negotiable once a booking or order is confirmed, unless expressly agreed otherwise in writing.
3.4 Payment terms are stated in the checkout, invoice or booking confirmation. Unless otherwise agreed, payment is due in advance of the session, program or VIP day.
3.5 If payment is not received on time, Provider may suspend or cancel access to the service without releasing Client from the obligation to pay. Any collection costs (judicial and extrajudicial) are for the account of Client.
4. Cancellations and rescheduling
4.1 Single sessions (including the Scan Review)
For single sessions, bookings are non-refundable once confirmed.
Client may reschedule once, free of charge, if the request is made at least 72 hours before the scheduled start time (or another period specified in the booking conditions).
After Client has rescheduled once, the new date is fixed and no further changes or refunds are possible.
Cancellations within 72 hours of the session and no-shows are non-refundable, unless Provider explicitly agrees otherwise in writing.
4.2 VIP Days
For VIP Days, the reserved date is held exclusively for Client.
– VIP Days are non-refundable once booked.
– Client may reschedule once, free of charge, if the request is made at least 14 days before the originally scheduled date.
– After Client has rescheduled once, the new date is fixed and no further changes or refunds are possible.
– Cancellations within 14 days of the VIP Day and no-shows are non-refundable, unless Provider explicitly agrees otherwise in writing.
4.3 Late arrival
Arriving late for a session or VIP Day does not entitle Client to extra time; the session will end at the originally agreed time.
4.4 Technical issues for online sessions
If an online session is interrupted due to technical issues (e.g. internet or platform failure) and continuation is not reasonably possible, Provider and Client will reschedule the remaining time to another mutually agreed moment.
5. Responsibility and disclaimer
5.1 All decisions and actions taken by Client before, during and after the sessions are **entirely the responsibility of Client**. Provider does not take over responsibility for Client’s personal life, health, relationships or business.
5.2 Any insights, suggestions or guidance shared by Provider are invitations, not instructions. Client is encouraged to reflect carefully and, where relevant, to discuss decisions with appropriate professional advisors (e.g. medical, legal, financial).
5.3 Client acknowledges that results can never be guaranteed. The depth and effect of the work depend on many factors, including Client’s openness, commitment and personal context.
6. Liability
6.1 Provider is not liable for any direct, indirect or consequential damages, of whatever nature, arising from or in connection with the services, except in case of intent or gross negligence on the part of Provider.
6.2 If and insofar as any liability of Provider should arise, such liability is in all cases limited to the amount of the fee that Client has paid for the specific session, program or VIP day to which the claim relates.
6.3 Client indemnifies Provider against any claims from third parties arising from or related to the services provided to Client.
7. Behaviour and safety
7.1 Provider may immediately terminate a session or collaboration if Client shows aggressive, disrespectful or otherwise inappropriate behaviour, or if Provider reasonably believes that continuation is not safe or appropriate.
7.2 In such cases, any fees already paid are not refunded, and any outstanding amounts remain payable.
8. Confidentiality
8.1 Both parties will treat all information shared during sessions as strictly confidential, unless disclosure is required by law or there is a serious concern for the safety of Client or others.
8.2 Provider may use anonymised experiences for learning, reflection or teaching purposes, without ever sharing names or identifying details.
9. Intellectual property
9.1 All materials, methods, exercises, recordings and content provided by Provider remain the intellectual property of Provider, unless explicitly stated otherwise.
9.2 Client receives a personal, non‑transferable right to use such materials for their own development. It is not permitted to copy, share, publish or use materials commercially without prior written consent from Provider.
10. Applicable law and disputes
10.1 Dutch law applies to all agreements between Provider and Client, regardless of the country where Client is based or where the services are delivered (online or in person).
10.2 Any disputes that cannot be resolved amicably will be submitted to the competent court in ’s‑Hertogenbosch, the Netherlands without prejudice to mandatory law.
11. Amendments
11.1 Provider may update these Terms & Conditions from time to time. The version applicable is the version in force at the moment Client books or purchases a service.